SMS Program Terms

Program and message types

If the program becomes available and you separately opt in, DeskPerson Service Messages may send automated texts about a service or support request you made to DeskPerson, such as requested follow-up or a scheduled demonstration. Messages will identify DeskPerson. This program is not for advertising, purchased leads, or unsolicited outreach.

Messages sent for a plumbing or other service business belong to that business’s separately identified program, consent process, and terms. Agreeing to DeskPerson’s program does not enroll you with any customer business, and consent to a customer’s program does not enroll you with DeskPerson.

Optional, specific consent

Enrollment will require a separate, affirmative choice after the sender, message types, frequency, rates, opt-out instructions, and applicable policies have been presented. Consent is not a condition of purchase, account creation, or access to services. Visiting this page, sending an inquiry, requesting a demo, or making a voice-demo call is not SMS consent.

No opt-in is collected through the current contact forms. Do not send a text to an unannounced number expecting enrollment. The program will not begin sending until the required consent, registration, and messaging controls are in place.

Frequency and charges

Message frequency varies with your request and service activity. Message and data rates may apply under your mobile plan. Contact your wireless provider about those charges.

Stopping messages

Once enrolled in an active program, reply STOP to the sending number to unsubscribe. You may receive one confirmation of your opt-out; further program messages will stop. If you want to join again, use the program’s current opt-in process. A new service inquiry alone does not re-enroll you.

Getting help

Once the program is active, reply HELP to the sending number for help. You can also contact hello@deskperson.com now with questions. STOP and HELP are instructions for the future active program; this website does not currently operate an SMS inbox.

Delivery and appropriate use

Carriers are not liable for any delayed or undelivered messages. Delivery and timing are not guaranteed. Do not use this program for emergencies or rely on a text as proof of a confirmed appointment or completed service action; confirmation must come from the responsible business and its actual service records.

Privacy

See our Privacy Policy for how information is handled. Mobile information and SMS opt-in consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Limited processing by service providers is only to operate and support the authorized program.

Program changes and support

The program’s availability and these terms may change. This page will show the updated version. Changes do not transfer consent to another sender or authorize a new message purpose. For questions, contact hello@deskperson.com.