Experience on both sides of the handoff.
I’ve led the field and office side of a plumbing business, built my own cleaning service, and worked with after-hours AI intake. That work has made me pay attention to what follows the conversation: the details in the record, the person responsible, and the next action.
DeskPerson brings those lessons into a focused service for home service businesses. We begin with how your business works, agree on what the receptionist can say, and inspect what your office receives.
Start with the calls your office misses.
We map frequent requests, the existing phone route, office hours, and the person responsible for follow-up. Plumbing is the initial implementation focus; HVAC and electrical businesses can discuss their workflows and onboarding availability.
Approve a Playbook that sounds like your business.
Your services, area, greeting, questions, approved answers, and requests that need a person belong in one reviewed set of rules. Unfamiliar questions do not authorize invented prices, diagnoses, or arrival times.
Test before a live route is activated.
Review the conversation, transcript, summary, and request record. Include corrections, incomplete intake, and failed actions. A successful demonstration proves that specific test; it does not certify every customer setup.
Decide using verified outcomes.
During a seven-day live pilot, keep real inquiries, confirmed appointments, failures, and synthetic tests separate. We publish customer outcomes only when the customer verifies the result and approves the exact material. A captured request is not a booking or completed job.
