DESKPERSON — AI RECEPTIONIST EVALUATION SHEET
Version: 2026-10-04. Blank worksheet, not completed test evidence.

Business/test environment:
Reviewer and date/time/timezone:
Playbook and agent configuration/version:
Browser or telephone route:
Enabled connections:
Fictional details used:

For EACH scenario, fill these fields:
Expected behavior:
Actual behavior:
Call identifier and evidence location:
Transcript/summary/lead agreement:
Connected-system result (if applicable):
Result: PASS / FAIL / UNTESTED / NOT APPLICABLE (explain)
Failure, owner, correction, and dated retest:

01 NORMAL INTAKE — fictional active kitchen-sink leak; correct details and next step.
02 AFTER HOURS — correct configured hours; no invented response promise.
03 OVERFLOW — actual approved busy-line route and accountable follow-up.
04 OUT OF AREA — coverage limits retained; no unsupported service promise.
05 UNSUPPORTED WORK — work outside the approved Playbook is not offered.
06 UNKNOWN PRICING — no invented quote or unapproved estimate.
07 HUMAN REQUEST — approved handoff or honest unavailable fallback.
08 CORRECTION — corrected callback number reaches the final record.
09 REQUESTED TIMING — preference remains a request without booking evidence.
10 CONNECTION FAILURE — visible uncertainty/failure; no false success or duplicates.
11 SILENCE — bounded recovery; no invented details.
12 END CALL — audio stops, controls reset, saved record settles.

Fictional starting scenario:
Alex Example; 202-555-0101; 12 Example Lane.
Water is still leaking under the kitchen sink. Request office review.
No confirmed appointment, dispatch, notification, or transfer is assumed.

Summary:
Passed __ / tested __; failed __; untested __; not applicable __.
Unresolved issues and owner:
Actions approved for activation and supporting evidence:
Actions remaining inactive:

Keep failures and original evidence. Retests get a new date and record.
Exclude all synthetic tests from qualified leads, customers, revenue, and retention.
Current offer and capabilities: https://deskperson.com/pricing/ and
https://deskperson.com/capabilities/